Newsletter Services

FAQ for subscribers to newsletters

This FAQ answers most of the general questions about subscribing to our newsletters. If you have any other questions, please do not hesitate to contact us:

Can anyone subscribe to your newsletters?

It depends on the newsletter. We do run some newsletters which are completely public and open to anyone. However, most of our newsletters are for membership organisations and circulation of the newsletter is restricted in some way.

Does it cost anything to subscribe to a newsletter?

No. Some of our private newsletters are only sent out to members of a specific organisation so you have to be a member and have paid your membership to be eligible to receive the newsletter. However, that is between you and the organisation. You will not be billed for receiving a newsletter.

I tried to subscribe but didn't receive my confirmation email. Why not?

The most likely reason is that you have given us the wrong email address. If you have more than one email address, are you checking the correct one? The other common explanation is that it is being intercepted by junkmail filters, either on your own computer or at your ISP. If you have a junkmail folder, check to see if it went into there. If it has, you might need to whitelist our address to avoid this problem in future. Please note, if you use a Challenge/Response spam filtering system, you will not be able to complete the sign-up process. There is more information about this in the FAQ for Mail Administrators.

Can I easily unsubscribe from a newsletter?

Yes, of course, and it is a very simple procedure. You can unsubscribe from any or all of our newsletters at any time. The bottom of each email newsletter should contain an unsubscribe link. If you click on that link it will take you to a screen where you can unsubscribe from the newsletter. We will also show you any other newsletters that you are subscribed to so you can unsubscribe from those at the same time if you wish.

How long does it take to unsubscribe?

When you follow our unsubscribe procedure it should take immediate effect. It is possible that a newsletter to you may already be in the mail queue for overnight delivery but no new newsletters will be queued to you once you have unsubscribed. Many mailing lists say you must allow 28 days for removal requests to take effect. We really don't understand why people running automated computer systems need 28 days to change a record in a database.

Can I subscribe again after I have unsubscribed?

Yes, certainly. There may be some delays in re-subscribing if you are subscribing to a private newsletter and we need to confirm you are still eligible.

Do you keep my details if I never respond to your confirmation request?

When we send you a confirmation request, we keep the request open for approximately four weeks. If you haven't responded in that time then we assume that we were given an invalid email address, or that you have changed your mind, and automatically delete your pending subscription. If you already have other subscriptions with us, these will be unaffected.

Do you keep my details after I have unsubscribed?

If you have unsubscribe from a newsletter then we stop sending that newsletter immediately, but we keep your email address and PIN code on file for approximately four weeks. After four weeks, if you are not subscribed to any newsletters, we will delete you from our master file and your PIN code will become invalid.

Do you give my email address to anyone else?

Absolutely not. We hate spam as much as you do and we wouldn't dream of giving your email address to anyone, and we expect our customers, (the publishers of the newsletters) to respect your privacy every bit as much as we do.

I don't want to give you my email address. Can I still read your newsletter?

Some of the newsletters are available as RSS feeds which you can read with a suitable RSS reader. Most modern browsers and email programs have a simple RSS reader built in, and there are also many excellent stand-alone readers which let you archive stories and have other added features.

I've received spam from you. What should I do?

We hate spam and have a strict anti-spamming policy. The most likely reason for you thinking we have spammed you is because a spammer has forged our email address onto their spam. Please check our page on Complaints About Spam for full details on what to do if you think you have received spam from us.

If I sign up for a newsletter, will you start sending me details of "other offers I might be interested in" etc?

Absolutely not. The only reason we might mail you ourselves is to notify you of any important changes in the way the newsletter service operates, or the confirmation requests for subscriptions etc. We may mail you if we experience delivery difficulties with your address, or to ask you to reconfirm your email address, to ensure we are not sending out newsletters to people who no longer want them. But we are not going to send you mails for "special offers" or any other form of unsolicited mailing.

Why have I stopped receiving your newsletters?

It may be because the publisher has not published any recently, or it may be because your subscription has been pended or cancelled. If the mails we send you have been bouncing back to us, because your mail server is offline, or it is rejecting our mails because it thinks they are spam, we will have put a temporary block on your email address. If it is a private newsletter then it may be that the publisher has asked for you to be suspended because you no longer qualify. e.g. your membership of their association may have expired. Please feel free to contact us if you require further information.

I've been told HTML emails are dangerous because they can contain tracking cookies, adware and viruses. Is this correct?

No. Not for our newsletters anyway. We do not use any scripts or active content in the mails we send you. The HTML we use is only for formatting purposes, making it easier to read, easier for you to see the pictures and so on. You will not catch any viruses from the newsletter emails and they will not set any cookies or use any tracking information.